Help Center

Answers in plain words. If you are stuck, start here.

Getting Started

What Kepler's Lab is, what it costs, and the fastest way in.

Sounds And Settings

Success sounds, quiet games, and per-game settings.

Student Profiles

Creating profiles, avatars, and the optional birthday.

Profile Codes (PINs)

How the 4-digit code works and why we can't reset it for you.

Parent Accounts: Sign Up And Sign In

Creating your account, signing in, and where the email lands.

Linking A Student With A Family Code

The code that connects a child's profile to your account.

Reports For Grown-Ups

What reports show and where the numbers come from.

Sync Across Devices

What syncs, what stays on the device, and when.

Privacy And Your Child's Data

The plain-words version: what we collect, what we never do.

If Something Will Not Load

The quick fixes that solve almost everything.

How to reach a real person.

Still stuck?

The contact page reaches a real person. Tell us what happened and what device you are on.